Frequently Asked Questions (FAQ)

Do I need a referral to book an appointment?

No referral is required to book a private physiotherapy appointment.

Referrals are required if your appointment is funded by:

WorkCover QLD
Medicare (Chronic Disease Management / Care Plan)
NDIS
DVA (D904)

If you are unsure whether you need a referral, please contact us for guidance.

What physiotherapy consultation types do you offer?

We offer the following physiotherapy consultation types:

Initial Physiotherapy Consultation
Required for all new clients and for any new injury or condition. This appointment allows us to assess your concern, discuss your goals, and create an appropriate treatment plan.
Physiotherapy Follow-Up Consultation
For existing clients continuing treatment or rehabilitation after an initial assessment.

If you are unsure which appointment to book, we recommend starting with an Initial Physiotherapy Consultation.

All specialised services and funding types begin with an initial physiotherapy consultation unless otherwise advised.

What happens in an initial physiotherapy consultation?

Your initial consultation typically includes:

A discussion about your symptoms, injury history, and goals
A physical assessment relevant to your condition
Movement testing where appropriate
A clear explanation of findings and recommended next steps
Time for questions

Where clinically appropriate, treatment may begin during the initial appointment.

What should I bring to my appointment?

Please bring any relevant:

Referral letters (if applicable)
Imaging or scan reports (X-ray, MRI, ultrasound)
Medical or surgical reports

What should I wear?

We recommend wearing loose, comfortable clothing to allow proper assessment and treatment.
Depending on the area being assessed, shorts or a singlet may be helpful.

Do you treat people who don’t do Brazilian Jiu-Jitsu?

Yes. We treat people of all ages and activity levels.

While we have a special interest in Brazilian Jiu-Jitsu and combat sports, our physiotherapy services are suitable for anyone experiencing pain, injury, or movement limitations.

Where are you located?

We operate from two locations on the Gold Coast:

Christine Corner Medical Centre
Robina Medical Centre

Some specialised services are only available at specific locations.

Is parking available?

Yes. Parking is available at both locations.

Parking arrangements may vary depending on time of day and surrounding medical services. If you have accessibility needs or concerns about parking, please email us prior to your appointment and we will do our best to assist.

Are all services available at both locations?

No.

Shockwave therapy is available at Robina Medical Centre only
AxIT performance testing is available at Robina Medical Centre or off-site

All standard physiotherapy consultations are available at both locations.

Do you offer shockwave therapy?

Yes.

Shockwave therapy is available at Robina Medical Centre only
It may be booked as a standalone session only after an initial physiotherapy assessment
Shockwave therapy is used only if clinically indicated

What is AxIT performance testing?

AxIT is a strength and performance testing service used to assess physical capacity and guide rehabilitation or performance planning.

AxIT:

Is conducted as a 60-minute session
Is available at Robina Medical Centre or off-site
Off-site AxIT sessions cannot be booked online and require an email enquiry.

Do you accept WorkCover patients?

Yes. WorkCover physiotherapy requires:

A valid WorkCover claim number
A valid medical certificate

If your WorkCover claim has been lodged but not yet approved, you may be required to attend as a private patient initially.

Do you offer Medicare (Care Plan / CDM) appointments?

Yes, with a valid GP Care Plan referral.

Medicare rebates apply in accordance with Medicare guidelines. A gap payment may apply.

Do you accept NDIS clients?

Yes, with the following conditions:

A signed Service Agreement is required
Funding must be confirmed via a Plan Manager
We do not accept NDIA-managed clients

New NDIS clients must book a 60-minute initial consultation.
Existing NDIS clients may book 45-minute or 30-minute consultations.

Self-managed NDIS clients must settle the account on the day of the appointment.

Do you accept DVA referrals?

Yes. We accept eligible Department of Veterans’ Affairs clients with a valid D904 referral.

Do you offer private health insurance rebates?

Yes. Most private health insurance rebates can be processed on the spot via Tyro.

Preferred Provider & Members Choice

BlackBelt Rehab is not part of Preferred Provider or Members Choice schemes offered by private health insurers.

These schemes are voluntary arrangements where practices agree to provide reduced consultation fees in exchange for insurers offering higher rebates to their members.

Participation in these schemes is not based on practitioner experience, clinical expertise, or quality of care. Health insurers generally pay a standard rebate for physiotherapy services, regardless of a clinician’s years of experience.

By remaining independent of these arrangements, BlackBelt Rehab is able to:

Maintain appropriate consultation times
Deliver care based on clinical need rather than insurer requirements
Set fees that reflect the time, experience, and expertise involved in your care

Your rebate will depend on your individual health fund and level of cover, and a gap payment may apply. We recommend checking directly with your health insurer if you are unsure.

How much does an appointment cost?

Fees vary according to the service required and appointment type.
Please contact us for information relevant to your enquiry.

When do I need to pay for my appointment?

Payment is required on the day of your appointment.

We are a cashless clinic and accept:

EFTPOS
Credit card
Bank transfer

What is your cancellation policy?

A minimum of 48 hours’ notice is required to cancel or reschedule
Cancellations with less than 24 hours’ notice, or failure to attend, will incur the full appointment fee
Compassionate circumstances are assessed case by case at management’s discretion

This policy applies to all appointment types and funding streams.

Will I receive appointment reminders?

Yes. Appointment reminders are sent via SMS and/or email.

Please ensure your contact details are correct when booking. Reminder messages are automated and not monitored for replies.

How do you handle my privacy and consent?

We take your privacy seriously.

All personal and health information is handled in accordance with Australian privacy laws
Information is collected only for the purpose of providing care and managing appointments
By attending an appointment, you consent to assessment and treatment by a registered physiotherapist

Secure digital systems may be used for bookings, records, and communications. If you have any questions about privacy or consent, please contact us.

What are your opening hours?

Monday to Friday: 8:00am – 5:00pm
Saturday: By prior arrangement only (cannot be booked online)
Sunday: Closed

How do I contact you?

We do not have a physical receptionist.

For all enquiries, please email:
info@blackbeltrehab.physio

We aim to respond within 24 hours of receiving your enquiry.